Available products
Celeste One-Shoulder Gown
A stunning one-shoulder evening gown featuring a structured corset bodice, delicate illusion mesh, and intricate beaded detailing throughout. Designed to flatter your silhouette, it's the perfect choice for weddings, galas, and special occasions.
Rosalie Draped Mini Dress
Make a statement in this vibrant pink mini dress featuring a structured corset bodice, sparkling embellishments, and a soft draped tulle overlay. Perfect for birthdays, cocktail parties, and nights out.
Emerald Muse Sequin Mini Dress
Turn heads in this emerald green sequin mini dress, designed with statement puff sleeves, elegant bow cuffs, and a flattering fitted silhouette. The perfect blend of glamour and sophistication for your next special event.
Terms and Conditions
Effective Date: July 2026
Welcome to Ivory by PRIMM. By accessing our website or placing an order, you agree to the following Terms & Conditions.
1. Orders
All orders are subject to availability and acceptance. Once your payment has been received, you will receive an order confirmation via email.
2. Pricing
All prices are listed in South African Rand (ZAR) and are subject to change without prior notice. Prices displayed at the time of purchase will apply to your order.
3. Product Information
We strive to ensure that all product descriptions, photographs, colours and sizing information are as accurate as possible. However, slight variations in colour may occur due to differences in screen displays.
4. Processing Time
Orders are processed within 10 business days from the date that payment is confirmed. Delivery times may vary depending on your chosen shipping method and destination.
5. Payment
Payments are securely processed through PayFast. Ivory by PRIMM does not store any payment card information.
6. Delivery & Collection
Customers may choose either:
Delivery to a specified address within South Africa; please note that delivery has an extra charge
Collection from our designated collection point once notified that the order is ready.
Customers are responsible for ensuring that all delivery information provided is accurate.
7. Intellectual Property
All content on this website, including photographs, branding, logos and designs, remains the property of Ivory by PRIMM and may not be copied or reproduced without written permission.
8. Limitation of Liability
Ivory by PRIMM shall not be liable for delays caused by courier services, force majeure events or circumstances beyond our reasonable control.
9. Contact
For any enquiries regarding your order, please contact us through the contact details provided on our website.
Shipping Policy
Effective Date: July 2026
Thank you for shopping with Ivory by PRIMM. We are committed to ensuring your order reaches you safely and as quickly as possible.
Order Processing
All orders are processed within 10 business days after full payment has been received and confirmed.
Once your order has been prepared, you will be contacted with confirmation that it is ready for collection or dispatch.
Delivery
We offer delivery throughout South Africa.
Delivery charges are not included in the product price. The delivery fee is calculated based on the delivery destination and distance from our collection point. The applicable delivery cost will be communicated to you before your order is dispatched.
Delivery times may vary depending on your location and the courier service used.
Please ensure that the delivery address and contact details you provide are accurate. Ivory by PRIMM cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Collection
Customers may choose to collect their order instead of having it delivered.
Once your order is ready, we will contact you to arrange a convenient collection date, time, and location. Please bring your order confirmation or proof of purchase when collecting your order.
Delays
While we strive to process all orders within the stated timeframe, delays may occasionally occur due to high order volumes, public holidays, supplier delays, courier delays, or circumstances beyond our reasonable control.
Should there be any unexpected delay, we will keep you informed and provide updates on the status of your order.
Questions
If you have any questions regarding your order, delivery, or collection, please contact us using the contact information provided on our website. We are always happy to assist.
Refund & Return Policy
At Ivory by PRIMM, we are committed to providing high-quality products and excellent customer service.
Returns
If you receive an item that is defective, damaged or incorrect, please notify us within 48 hours of receiving your order by contacting us with photographs of the item.
Eligible items must be returned in their original condition, unworn, unwashed, with all original tags attached.
Refunds
Refunds will only be issued where:
The wrong item was supplied;
The item arrived damaged; or
The item has a manufacturing defect.
Approved refunds will be processed through the original payment method.
Exchanges
Where possible, we will offer an exchange instead of a refund for defective or incorrect items.
Non-Returnable Items
For hygiene and quality assurance reasons, we cannot accept returns or refunds for:
Items that have been worn;
Items that have been altered;
Items without original tags;
Items damaged after delivery;
Sale or clearance items, unless defective.
If you are unsure about sizing before placing your order, we encourage you to contact us for assistance.