Welcome to Ivory by PRIMM
Dresses Designed for Every Special Moment
Discover beautifully crafted dresses made to make you feel confident, elegant and unforgettable.
Delivery nationwide
Secure checkout
Guaranteed quality
Easy returns
Available products
Celeste One-Shoulder Gown
A stunning one-shoulder evening gown featuring a structured corset bodice, delicate illusion mesh, and intricate beaded detailing throughout. Designed to flatter your silhouette, it's the perfect choice for weddings, galas, and special occasions.
Rosalie Draped Mini Dress
Make a statement in this vibrant pink mini dress featuring a structured corset bodice, sparkling embellishments, and a soft draped tulle overlay. Perfect for birthdays, cocktail parties, and nights out.
Rosalie Draped Mini Dress
Turn heads in this emerald green sequin mini dress, designed with statement puff sleeves, elegant bow cuffs, and a flattering fitted silhouette. The perfect blend of glamour and sophistication for your next special event.
Terms & Conditions
Effective Date: July 2026
Welcome to Ivory by PRIMM.
By accessing our website, submitting an order request, or purchasing from Ivory by PRIMM, you agree to be bound by these Terms & Conditions.
Ivory by PRIMM specializes in elegant, made-to-order garments created with care and attention to detail. Due to the personalized nature of our products, the following terms apply to all orders.
1. Orders & Order Confirmation
All orders submitted through Ivory by PRIMM are considered order requests and are subject to review, availability, and acceptance.
Once your order details have been reviewed and approved, you will receive confirmation together with a secure PayFast payment link.
An order is only considered confirmed once full payment has been received and successfully verified.
Production will only begin after payment confirmation has been received.
Ivory by PRIMM reserves the right to decline or cancel orders where information provided is incomplete, inaccurate, or where the order cannot be fulfilled.
2. Made-to-Order Garments
Ivory by PRIMM garments are made-to-order pieces prepared specifically according to the customer's selected design, size, and requirements.
Customers are responsible for ensuring that all details provided during the ordering process, including sizing, colour selection, and personal information, are accurate.
Customers are encouraged to contact Ivory by PRIMM for assistance with sizing before payment is made.
Once production has commenced, changes, cancellations, or refunds cannot be accepted unless the item received is defective or incorrect.
3. Pricing
All prices displayed on the Ivory by PRIMM website are listed in South African Rand (ZAR).
Prices are subject to change without prior notice. The price applicable to your order will be the price displayed and confirmed at the time of purchase.
Delivery fees are charged separately unless otherwise stated.
4. Product Information
We make every effort to ensure that product descriptions, photographs, colors, and sizing information are accurate.
However, slight variations may occur due to differences in screen settings, lighting, and device displays.
Such variations do not constitute defects.
5. Processing & Production Time
Orders are processed within 10 business days from the date that payment has been received and confirmed.
Production timelines may vary depending on order volume, availability of materials, public holidays, or circumstances beyond our reasonable control.
Customers will be notified should any significant delay affect their order.
6. Payment
Payments are securely processed through PayFast.
Ivory by PRIMM does not store or have access to customers' payment card details.
Payment confirmation is required before production begins.
7. Delivery & Collection
Customers may choose between delivery or collection.
Delivery
Delivery is available throughout South Africa.
Delivery fees are calculated separately based on the customer's location and courier charges.
The applicable delivery fee will be communicated before dispatch.
Customers are responsible for ensuring that all delivery information provided is correct.
Ivory by PRIMM cannot be held responsible for delays, failed deliveries, or additional costs caused by incorrect delivery information supplied by the customer.
Collection
Customers may collect their completed orders from our designated collection point.
Collection address:
MX Creations Studio
655 Duxbury Road
Hillcrest, Hatfield
Pretoria, 0001
Customers will be notified once their order is ready for collection.
8. Intellectual Property
All content belonging to Ivory by PRIMM, including photographs, branding, logos, designs, website content, and marketing material, remains the intellectual property of Ivory by PRIMM.
No content may be copied, reproduced, distributed, or used without prior written permission.
9. Limitation of Liability
Ivory by PRIMM shall not be responsible for delays caused by courier companies, suppliers, public holidays, natural events, or circumstances beyond our reasonable control.
10. Contact
For any enquiries regarding your order, please contact Ivory by PRIMM through the contact details provided on our website.
Shipping Policy
Effective Date: July 2026
At Ivory by PRIMM, we aim to ensure that every order reaches our customers safely and efficiently.
Order Processing
All orders are processed within 10 business days after full payment has been received and confirmed.
Orders will only enter production once payment confirmation has been received.
Once your order has been completed, you will receive notification that it is ready for collection or dispatch.
Delivery
Ivory by PRIMM offers delivery throughout South Africa.
Delivery fees are not included in product prices and will be calculated separately according to the delivery destination and courier rates.
Customers will be informed of the delivery cost before dispatch.
Delivery times may vary depending on location and courier availability.
Collection
Customers may choose collection instead of delivery.
All collections take place at:
MX Creations Studio
655 Duxbury Road
Hillcrest, Hatfield
Pretoria, 0001
Customers will be contacted once their order is ready.
Customers must provide proof of purchase or order confirmation when collecting.
Delivery Delays
Although Ivory by PRIMM strives to meet stated timelines, delays may occur due to:
Courier delays;
Supplier delays;
Public holidays;
High order volumes;
Circumstances beyond our control.
Customers will be kept informed should any unexpected delays occur.
Refund & Exchange Policy
Effective Date: July 2026
At Ivory by PRIMM, we take pride in creating high-quality garments made with care and attention to detail.
Due to the made-to-order nature of our products, refunds and exchanges are subject to the conditions below.
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or different from the item ordered, you must contact Ivory by PRIMM within 48 hours of receiving your order.
Customers must provide photographs and relevant details so that the issue can be assessed.
Where the issue is confirmed, Ivory by PRIMM will assist with resolving the matter.
Exchanges
Exchange requests may be considered for approved cases.
Items returned for exchange must be:
Unworn;
Unwashed;
Unaltered;
In original condition;
With all original tags attached.
Customers requesting an exchange due to:
Incorrect size selection;
Change of mind;
Personal preference;
will be responsible for:
Returning the item to Ivory by PRIMM;
The courier cost of sending the replacement item back to the customer.
Original delivery fees are non-refundable.
Refunds
Refunds will only be considered in cases where:
The incorrect item was supplied;
The item arrived damaged;
A manufacturing defect is confirmed.
Approved refunds will be processed through the original payment method.
Non-Returnable Items
Returns and refunds will not be accepted for:
Items that have been worn;
Items that have been washed;
Items that have been altered;
Items damaged after delivery;
Items without original tags;
Sale or clearance items unless defective.
Customer Responsibility
Customers are responsible for reviewing all order information, including sizing, color selection, and delivery details before completing payment.
Ivory by PRIMM is always available to assist customers before production begins to ensure the best possible experience.